The purpose of this process is to send new order excel file to the supplier.
Step 1:
OPC will receive the email file from admin with the new orders as such:
Step 2:
OPC will open the excel file from and review no information is missing.
Step 3:
Once you have confirmed there is no information missing they may now proceed to sending the new order to the contact found on the supplier's contact information under customer service / or to the contact found on the wiki page.
Step 4:
OPC will open the new email option via Freshdesk to create a ticket to send to supplier:
Subject Most be in Spanish as it's for LATAM Suppliers:
Nuevos Pedidos (Date in word format) 03 Junio 2025
Communication as Follow:
Estimado Grupo (Name of supplier)
Esperando se encuentren bien, adjunto el archivo con nuevos pedidos. Favor de confirmar si todos se pudieron procesar y si hay algunos articulos sin inventario.
Cualquier duda estamos a su dispocion.
Saludes,
(Sign with name and last name always)
Step 5:
Once you have completed this step you may proceed in placing the orders in "ordered" status.
Updates should be provided to us via the google documents per supplier indicated or via email.
Note: Suppliers on which this step is required are:
- El Regalo Perfecto (Colombia)
- Tienda Inche and S & M Inmobiliaria (Peru)
- Sukasa (Ecuador)
- Tarjetas de Regalo (Panama)
CANCELLATIONS
If supplier confirms the item ordered is NLA the cancellation process most be followed and partner contacted accordingly
MISSING INFORMATION
If supplier confirms the mailing address is invalid or the phone # is also invalid, the partner / client most be contacted to obtained the required information and advise to supplier accordingly.